Our brand independent repair center carries out tests and repairs on products we sell as well as on other electronic devices.

We do repairs for products purchased from us and are under warranty as well as, products of most CCTV manufacturers beyond the warranty period.

The service administration process:

(warranty validation or repair request)

1

To use our service, log into your RIEL account.

Select the RMA menu item and register your product by clicking on Service Management with Create New RMA.

It is important that a separate RMA must be created for each case.

2

Choose the shipping method that suits you.

You can drop off the product in person at the RIEL Logistics Center (2120 Dunakeszi, Pallag u. 31. D1-D2 gate) or send it by mail or courier service at your own expense, or you can request shipping from us.

If you handle the shipping personally, please indicate the RMA serial number received when submitting the request on the package.

If you request a courier, please note that the shipping fee for devices not covered by warranty is charged to the customer (1,500 HUF + VAT/trip). The courier service will pick up the package on the working day following the request submission.

3

Describe in detail what problem you experienced with the product.

4

Send your request by accepting the service terms and fees.

We will send you an email confirmation about the new RMA creation, and after that you can continuously track the status of the case in your RIEL account.

5

Get the product to us!

Before you send us the faulty device, assess its condition!

If you used the product outdoors, please clean it before delivery, otherwise we will charge a cleaning fee of 2,400 HUF + VAT!

6

Process of warranty and non-warranty repairs

We undertake RMA (warranty) processing for products purchased from RIEL, taking into account the warranty conditions applicable to the distributed product.

We undertake the repair of non-warranty devices based on fixed fees, regardless of whether you purchased the product from us or not. We consider the repair conditions automatically accepted upon product delivery. You can find information about our fees below.

7

Delivery of repaired device

When the repair is completed, we will notify you by email and also indicate it in your RIEL account. You can pick up the repaired product in person at the RIEL Logistics Center (2120 Dunakeszi, Pallag u. 31. D1-D2 gate), or we will return it to you according to your request indicated on the online form.

In case of non-warranty repair, we issue an electronic invoice for inspection/repair/shipping fees.

A szervizdíjak és vállalási feltételek megtekintéséhez kérlek jelentkezz be!

Use of the Service